Knowledgebase
Where can I find valid Blackberry APN network settings help for different mobile networks?
Posted by Adam Palmer on 03 Mar 09 04:19 PM

The following links show APN (Access Point Name)/Network settings for various providers. However, selecting the correct setting may depend on which data plan you have on your handset.

Where possible, if your mobile network has an automatic process to send settings to your phone (usually via their website or by contacting their customer services dept and asking for the settings to be sent through) this is the preferred option. See the end of this guide for useful customer service contact information. It is always worth checking with your provider whether any inclusive data transfer you have with your tariff still applies if you use the TCP APN otherwise you may be charged for additional data transfer outside of your standard tariff.

The APN settings can be found on the Blackberry as follows:

If you have a v4 or v5 O/S device:

  1. From the main Blackberry screen go to Options (usually a spanner icon)
  2. Select Advanced Options
  3. Select TCP/IP

If you have a v6 O/S device (e.g. Blackberry Torch)

  1. From the main Blackberry screen go to Options (usually a spanner icon)
  2. Select Device
  3. Select Advanced System Settings
  4. Select TCP/IP

Look at this section, and see if APN Settings enabled is ticked. If it is, the APN settings must be populated for TCP to work. If they are showing blank, or do not match your mobile network operator settings, you may need to change them. Please also note that once you have saved the setting, you should restart your handset by removing the battery, wait 30 seconds, and replace. Then go back to the APN settings page and verify that the settings you entered are still showing.

For confirmation of settings or if your operator is not listed, please speak to your mobile network operator who may also be able to send the correct settings to your phone directly or advise you as to the correct APN information to enter.

The following are settings for UK mobiles on the major mobile networks currently supplying Blackberry handsets. Note these settings are subject to change and may not still be valid. If the settings do not work for you, please refer to your mobile network operator customer support.

For UK users:

EE

APN: everywhere
Username for APN: eesecure
Password for APN: secure

O2

APN: mobile.o2.co.uk
Username for APN: o2web
Password for APN: password

(if o2web does not work for you other legacy options for the username are: faster or mobileweb)

For PAYG:

APN: payandgo.o2.co.uk
Username for APN: payandgo
Password for APN: password

T-Mobile

APN: general.t-mobile.uk
Username for APN: general
Password for APN: one2one

If this does not work, try:

APN: general.t-mobile.uk
Username for APN: t-mobile
Password for APN: tm

Vodafone

APN: internet
Username for APN: web
Password for APN: web

For Pay as you go customers, set the APN: pp.vodafone.co.uk, username and password set to wap

Orange

APN: everywhere
Username for APN: eesecure
Password for APN: secure

or

APN: orangeinternet
Username for APN: user
Password for APN: pass

or

APN: orangeinternet
Username for APN: orange
Password for APN: multimedia

It would appear that the first set of APN is for recent customers. The second is usually for Pay as you go, the third set for contract phones. However this does not appear to be consistent across all customers. If the settings do not work for you please contact Orange customer support for assistance with configuration settings.

For older Pay as you go customers, set the APN: payginternet

3 (Three)

APN: three.co.uk
Username for APN: threeuk
Password for APN: threeuk

alternatively leave username and password blank.

 

Others

If your provider is not listed we recommend contacting your mobile customer services department to determine the correct settings for your network. For details of how to contact your network, either see below for major UK mobile networks, or refer to your original contract purchase documents, a recent mobile telephone bill, or search for their website via Google or other search engine of your choice.

Useful customer services phone numbers

O2: 202 from your handset, or from a landline 08702 410 202 for contract customers or 08705 678 678 for Pay as you go.
T-Mobile: 150 from your handset, or from a landline 0845 412 5000
Vodafone: 191 from your handset, or from a landline 07836 191 191
Orange: 150 from your handset, or from a landline 07973 100 150
3 (Three): From a landline 08707-330330

Please note that contact numbers do occasionally change, therefore the above information cannot be guaranteed and is provided on a best efforts basis only.

 

The following providers resell capacity from the main UK carriers and brand it as their own network. Information for these networks is reproduced from third party websites and cannot be guaranteed to be correct.

The following providers may not be currently supplying Blackberry handsets on their network. If you have an unlocked Blackberry that you wish to use with these networks, they may not provide the full range of services necessary. Any queries should be directed to the customer support line for the provider concerned. Refer to your documentation that came with the phone or SIM card for your network or visit the providers website to determine customer service details and contact information. 


Tesco Mobile

APN: prepay.tesco-mobile.com
Username for APN: tescowap
Password for APN: password

Virgin Mobile

APN: goto.virginmobile.uk
Username for APN: user
Password for APN: (leave blank)

BT Mobile

APN: btmobile.bt.com
Username for APN: bt
Password for APN: bt

Asda Mobile

APN: asdamobiles.co.uk
Username for APN: web
Password for APN: web

 

Last updated: 24/06/13 (Add EE) 

Help Desk Software by Kayako Fusion