Knowledgebase: Spamhammer
LW Spam Hammer - Managing your quarantined email
Posted by Adam Palmer on 21 May 15 12:23 PM

Scenario: You wish to know how to manage your LondonWeb Spamhammer quarantine

Answer:

Please open the "How to manage Spam Hammer quarantine.pdf" file at the bottom of this article for a visual guide on managing your LondonWeb Spamhammer quarantine.

You will need Adobe Acrobat or another PDF reader to view this file.

 

Updated: 04/06/15

Guide v1.0

 

 

Managing your London Web Spam Hammer quarantineYour email account is protected by the London Web Spam Hammer service. This is a very easy to use system that has been designed to be quick and easy to manage your quarantined email.The system will automatically hold back email that it believes is unwanted spam or messages that contain known viruses. These messages will be held back from your normal mail inbox, you can then decide the course of action you wish the system to take for each of these messages, and if appropriate you can whitelist the email sender so messages from them are not blocked in future.Each day you will receive a report similar to the following screenshot, containing a maximum of 500 items. Note that if there are no items in your quarantine, you will not receive the report. In this test example report, three emails have been quarantined. The good news is that all actions can now be controlled from the report you receive, you do not need to log in to any system to release messages to your inbox. There are three parts to the report, as follows:Part 1 Part 1 is informational, and contains instructions as to what each of the spam control links do - Deliver, Whitelist, Delete.Part 2Part 2 shows the messages that have been quarantined, and there is a set of Action buttons next to each message. Each message is given a score. The higher the score, the more likely it is to be spam, so a score of 10 is more likely to be spam than a score of 5. The Action buttons are as follows: Deliver – The message will be released from quarantine and delivered to your inbox in a few minutes. Similar messages from this sender or other senders may be quarantined in future.Whitelist – You recognise the sender and the message from them is genuine. If you click Whitelist, valid emails from the sender will not be quarantined in future (email may still be blocked if invalid, for example if it contains viruses).Delete – You have determined the message is spam/unwanted, if you select Delete the message will be removed from your quarantine. Note that messages removed are not recoverable if you make a mistake, they are deleted forever. If you mistakenly delete a genuine message, you will need to contact the sender to resend it. At the end of the message list there is a Delete All Messages button. This will remove all messages currently in your quarantine. Note that messages removed are not recoverable if you make a mistake, they are deleted forever. If you mistakenly delete a genuine message, you will need to contact the sender to resend it. Part 3The last part of the message contains controls you can use to modify the behaviour of the report, or generate a new report on demand. The parts of this section are: You can select how often you receive the report, or turn the reports off altogether (not recommended). The default setting is once per day, it is recommended to leave it on this setting to ensure you receive new reports that may contain messages you want to deliver. You can change the behaviour of the report to either always show you all quarantined items (default setting) or only new items received since the report was last generated. Note that if you select only “New items since last report” only and do not read/deal with your quarantine each time a report is received, you may miss items. There is still a system you can access to view all your quarantine and change more advanced settings if you make a mistake.  You can request a new report to be sent immediately (it may take a few minutes to generate depending on the size of your quarantine) containing either “All quarantined items” (everything) or only “New Items since the last report”. Frequently Asked QuestionsQ. I made a mistake and disabled my quarantine reports. How can I restore them?A. If you make a mistake, for example you mistakenly select “never” for the Deliver this report option, you can still use the current report you are reading (or a previous report you received that is still in your inbox) to click on the correct option you want to use.Q. If I ignore the report, what happens to the messages?A. They will remain in quarantine up to 21 days, then they will be automatically deleted.Q. I released a message from quarantine but have not received it in my inbox. Where is it?A. Many mail clients including Microsoft Outlook and Mozilla Thunderbird also have their own anti-spam filters. Therefore a message with spam characteristics that you release from Spam Hammer may in some instances then be picked up as spam by your email software on your computer. If this happens, the message should have been put in your “Junk Mail” or “Spam” type folder within your email software. Look for this folder and use the inbuilt mechanism to tell your email software that it wasn’t spam. Refer to the user guide / help function of your email software for assistance with this. As an example, in Outlook you would find the message in Junk Mail, right click it and select the “Not Junk” menu option.Q. My quarantine report shows a virus has been detected. Should I be concerned?A. No, London Web Spam Hammer has two antivirus engines and many other layers of protection. The item containing the virus was blocked before it was delivered to your inbox, and should be deleted. If the email appears to be from a genuine contact of yours, this may indicate their system is infected and sending viruses and you should alert them to this. Please be aware that no anti-virus system is completely infallible and anti-virus scanning of email before it reaches you should not be considered an alternative to running genuine up to date anti-virus on your computer. Please contact our support team to discuss ways of improving your security further.Q. I have 700 items in quarantine, but only 500 on the report, why is this?A. The quarantine report will show a maximum of 500 items. If you have more than 500 items in quarantine and want to see all the messages, follow the “To view your entire quarantine inbox or manage your preferences” link in the report and sign in with your email address and password. All your messages will be displayed.Q. I cannot determine if the message is genuine just by the sender and subject line. Can I view the message?A. Yes, follow the “To view your entire quarantine inbox or manage your preferences” link in the report and sign in with your email address and password. All your messages will be displayed, simply click on a message to open it and click the tab “View Message” to view the original message in its entirety - select the desired action on the last tab.Q. I mistakenly whitelisted an email address, can I remove the whitelist?A. Yes, follow the “To view your entire quarantine inbox or manage your preferences” link in the report and sign in with your email address and password. Click the tab “Filter rules” and then “User Whitelist”. All your whitelisted addresses can be found there, and you can remove any you need to.Q. Can I whitelist an entire domain, like all addresses within my company to ensure nothing gets blocked?A. Yes, follow the “To view your entire quarantine inbox or manage your preferences” link in the report and sign in with your email address and password. Click the tab “Filter rules” and then “User Whitelist”. The bottom section is “Whitelisted domains”. Click Add, then enter just the domain name (the part after the @ in the email address, do not include the @).Q. Can I block an address so I do not receive any messages from a particular sender?A. Yes, follow the “To view your entire quarantine inbox or manage your preferences” link in the report and sign in with your email address and password. Click the tab “Filter rules” and then “User Blacklist”. Add the senders address and save it.Q. I have a lot of email addresses I want to whitelist, can I import these?A. Yes. First create a text file will all the entries to whitelist or blacklist, with 1 email address or domain (domains should be preceded by the '@' sign) per line.For example:john@example.comjane@example.com@foobar.comFollow the “To view your entire quarantine inbox or manage your preferences” link in the report and sign in with your email address and password. Click the tab “Filter rules” and then “User Whitelist”, then click “Import” and select the file containing the list you created earlier.Q. I have a question not covered here, can I get some support?A. Yes, please send us an email at support@londonweb.net with your question and we will assist you further.



Attachments 
 
 how to manage spam hammer quarantine.pdf (183.84 KB)

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